Though we have stated clearly in our user manual and our website the DS708 has only one year free update, we did not strictly ask our users to follow. Some early users have enjoyed three-year free update.
Last month we decided to take our rules seriously, so we cut the expired accounts. Before we did this, we have posted two messages in our two sites:auteltech.com and maxidas.com. Also, we have tried to expand this message to all our big distributors and ask them to contact their customers. There are some users who have applied for backup cards in the interim peried.
Right now it seems like the measure is quite effective. Though there are still a few complaints about this issue, the number is far less than we expected.
For those who missed the interim period and still want to get the update, we are trying to figure out a way for you. We can't just open the account again which is not fair for those who paid. Pls wait patiently and our engineers will find a solution.